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Refund Policy

Last Updated: May 2026

This Refund Policy applies to all products and services offered by Serenity Services.

By purchasing any product, software, subscription, or service from Serenity Services, you acknowledge and agree to the terms outlined below.

1. All Sales Are Final

Due to the digital nature of our products and services, all purchases are final and non-refundable.

Access to products and services is typically granted immediately after purchase through:

Once access has been delivered or a license has been issued, the transaction is considered complete and non-refundable.

This policy applies to:

If you experience technical issues, Serenity Services will make reasonable efforts to assist with troubleshooting and resolving the problem.

Users are required to:

Failure to seek support before disputing a payment may be considered abuse of this policy.

While we will attempt to resolve legitimate issues, technical difficulties do not automatically qualify for refunds.

Before making a purchase, users are responsible for ensuring that:

Purchases made without reviewing product information or requirements do not qualify for refunds.

For custom development services, website projects, or personalized work:

Payments made toward completed work, development time, or delivered assets are non-refundable
Deposits may be non-refundable once work has started
Abandoned projects may not qualify for partial refunds
Revision requests must remain within the originally agreed project scope unless otherwise discussed

Serenity Services reserves the right to decline additional revisions outside the agreed scope.

Attempts to abuse the refund system may result in immediate suspension or permanent termination of access.

This includes but is not limited to:

Accounts involved in fraudulent activity may be permanently blacklisted from future purchases or services.

Any attempt to file a chargeback or payment dispute after receiving access to a product or service may result in:

We reserve the right to actively contest chargebacks and disputes through payment processors including but not limited to:

Evidence submitted during disputes may include:

Users may cancel future subscription renewals at any time where applicable.

Cancellation of a subscription:

Access remains active until the current subscription period expires unless terminated for Terms of Service violations.

Serenity Services reserves the right to modify or update this Refund Policy at any time without prior notice.

Continued use of our services after updates constitutes acceptance of the revised policy.

If you have questions regarding this Refund Policy, please contact Serenity Services through our official support channels or Discord community.